Refund and Returns Policy

**Refund and Return Policy**

At 818 Salon, we are committed to ensuring our customers are completely satisfied with their purchases. Please review our refund and return policy for hair care products:

– Products must be returned within 30 days of purchase for a full refund or exchange.
– Items must be in their original, unopened condition, with packaging and seals intact.
– To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions and a return shipping label.

– Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
– Approved refunds will be processed to the original payment method within 7-10 business days of receipt.
– Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund.

– If you wish to exchange a product, please follow the return process. Once your return is received, we will ship the replacement item to you.

**Damaged or Incorrect Items**
– If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs.

**Non-Returnable Items**
– For hygiene reasons, we cannot accept returns on products that have been opened or used.
– Sale items and special orders are final sale and cannot be returned or exchanged.

We aim to make your shopping experience with 818 Salon as pleasant and straightforward as possible. If you have any questions or concerns about your order, please don’t hesitate to contact us.

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